London (55)

We've all heard the stories. You get off a long-haul flight, queue at immigration and when you think you're finally there... you discover that your suitcase has been damaged in transit. Whilst cursing under your breath may make you feel better. Remember that you can actually claim back off the airlines and get them to replace the suitcase. Make sure you fill in a claim form and ideally keep the receipt for your luggage and take photos to prove its condition. Full details can be found on the relevant airline's website - BA's is here: https://www.ba-flight.co.uk/travel/baggen/public/en_gb

...yes there is one. Most people arriving are EU citizens anyway and the non-citizens queue (on the right) is out of bounds, but there is a way. Choose the far right hand queue of the seven or so normal EU queues when you exit the train from the terminals - this is next to the non-EU desks and here there is always double the manning of every other EU queue. Works every time.

Stuck for internet access? The number of free wifi spots are popping up all around London - particularly in the business areas of Canary Wharf.These have been helpfully mapped on http://londonist.com/2007/05/free_wifi_in_lo.phpfor your convenience

Fed up with battling with the tube? Not wanting to switch at Paddington? Try the new service from National Express which provides a dedicated stopping service to central London and Canary Wharf. Prices from around £20 (various offers currently available online).